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Privacy Policy

 

This privacy policy (together with the user terms and conditions provides information on how Origin Pay (Pty) Ltd, Ithemba Voucher (Pty) Ltd t/a Tipped, and partners (referred to in this notice as (“we” or “us” “our”) uses personal data relating to users (referred to in this policy as “you”) of the Tipped application (the “Application”) or any of our websites (“Website”) and related services and website (together referred to in this policy as the “Services”).


Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our services.

Information We Collect

We may collect the following types of personal information from you:

Contact Information: This may include your full name and surname, phone number, email address, and residential address.

Identity Documents: We may collect images or information from identity documents such as driver’s licenses, passports, or national ID cards for verification purposes.

Face Images: We may collect images of your face for biometric verification or security purposes.

Other Personal Details: We may collect additional personal details such as marital status or other information relevant to providing our services.

 

How We Use Your Information

 

We use the personal information we collect for the following purposes:

Providing Services: To provide you with access to our wallet app and its features, including transaction processing and account management.

Verification: To verify your identity and comply with legal and regulatory requirements.

Security: To ensure the security of your account and our services, including fraud prevention and authentication.

Communication: To communicate with you about your account, transactions, and updates to our services.

Analytics: We may use third-party vendors to analyse user data for internal purposes, such as improving our services and user experience. However, we do not sell your personal information to third parties for marketing purposes.

Third-Party Access

 

We may provide access to your personal information to third-party vendors for analytical reasons. These vendors are contractually obligated to use your data only for the purposes specified by us and in compliance with applicable data protection laws.

Revelock SDK

 

We use Revelock SDK to collect user phone numbers for authentication and security purposes. Revelock is a trusted service provider, and your data is handled in accordance with their privacy policies.

 

Data Retention

 

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

Your Rights

 

You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing activities. For inquiries or requests regarding your personal data, please contact us at support@tipped.biz.

 

Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page.

 

Disclosure

 

By using Tipped, you acknowledge and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

 

Queries

 

If you have any queries in relation to the processing of your personal data by us, please contact us:

  • Ithemba Voucher (Pty) Ltd t/a Tipped, 166 Main Street, Nieuw Muckleneuk, Pretoria, 0181

  • Email: support@tipped.biz

Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.
1. WHO ARE WE

  • Origin Pay (Pty) Ltd 2015/243327/07 & Ithemba Voucher (Pty) Ltd t/a Tipped (2020/601718/07), are companies registered in South Africa.

  • You can contact us at support@tipped.co.za

2. What personal data do we collect and why?

 

a: Registration details


If you install the Application, create an account, or access the Website, you will be asked to provide us with certain registration information in order to create a profile and receive the related Services.

 

Please note that we utilises a 3rd party provider FacePhi which uses the Revelok SDK for capturing and analyzing the user’s mobile number in order to allow registration with sufficient validation to ensure each user is unique, alive, and legally registered in their given country.


Registration information may include:

  • Your name;

  • The telephone number of the mobile device on which you have installed the Application;

  • Your contact details including your email address;

  • Your residential address;

  • Your date of birth;

  • Your gender;

  • Your Identity document

  • A profile photograph;

  • Other data relating to your personal characteristics;

  • A unique customer identification number that we allocate to you; and

  • A four-digit passcode & password set by you to give access to your secure account and other account details.

  • IMEI Device Details


Your registration information may be used to:

  • Deliver the Services to you;

  • Verify your identity;

  • To improve and personalise your user experience within the Application or Website;

  • With your permission, send you marketing communications (including in-app advertising)
    relating to our products and services, as well as third-party products and services, that
    may be of interest to you.

b: Device and Technical Information


We may collect information about the device you use to download the Application or access the
Website, including, where available, the device's unique device identifiers, operating system,
and mobile network information, for system administration purposes. We may also collect
information about the computer you use to visit the Website, including session data and your IP
address. We may associate this kind of device information with the registration information
referred to in the sections above for customer services and system administration purposes and
will treat the combined information as personal data in accordance with this policy for as long as
it is combined.


Consumers
We may also collect data relating to your transactions via the Application or Website, including:

  • the name and location of the vendors visited or paid at;

  • the time and date of the transactions you made

  • the goods & services you purchased;

  • the value of your transactions made;

  • payment data including how you paid;

  • any customer experience and feedback information that you choose to provide.

 

We may use the data for the following purposes:

  • for the future provision of a service to access your past receipts;

  • to improve and personalise your user experience within the Application or Website;

  • with your permission, to send you marketing communications (including in-app advertising) relating to our products and services, as well as third-party products and services, that we think may be of interest to you; and

  • for analysis and statistical purposes (see further below).

e: Contacting us or visiting our website


If you contact us (via email, webform, telephone, post or otherwise), we may collect and retain
your contact details and your communication for the purpose of handling and responding to your
query, keeping records of communications and improving our customer services.


f: Geolocation


With your permission, we may also collect information about your geo-location through the
Application to enable us to provide location-based services and tailor the offers/promotions you
receive through the Application.


g: Log Information


When you use the Application or Website, we may also automatically collect and store certain
information in our server logs to get a better understanding of how people use the Application
and Website, for system administration purposes, and to ensure we provide a good user
experience and customer service. This type of information includes "clickstream" data (i.e.
information about when, how, and what parts of the Application or Website you use), viewed and
exit pages as well as date or time stamps.


h: Contacts


The Application allows you to transact with friends. To use this feature, you must select the
option which allows the Application to access your mobile phone contacts.


i: Analysis and statistics

We may use the data we collect about you, on an anonymous basis only, for analysis and
statistical purposes, Statistics and results of analysis (anonymised and without reference to your
personal data) may be shared with our selected partners and suppliers for the purpose of
improving user experience.


3. Cookies and similar technologies


Our Websites use cookies and similar technologies.


4. Other use of your personal data


We may also use your personal data for the purposes of:

  • checking your compliance with our terms and conditions;

  • administration and maintenance of the Services;

  • compliance with legal obligations, or protection and enforcement of our legal rights and those of our partners or other users; and/or

  • managing actual or potential corporate transactions (e.g. in the case of an acquisition or merger of our business).

5. Disclosure of your personal data to other parties


We may share statistics and results of analysis with selected third parties.
We may also disclose your personal data for the purposes outlined above to third parties,
including:

  • our contractors, service providers and professional advisers;

  • our subsidiaries and affiliates;

  • governmental bodies and law enforcement authorities;

  • any purchaser or (on terms of confidentiality) likely purchaser of our business; and

  • other third parties where required or permitted by law.

We may also share your information with other selected third parties, including: strategic
business partners, in connection with the purposes described in this privacy policy; advertisers
and advertising networks that require the data to select and serve relevant adverts to you and
others; and analytics and search engine providers that assist us in the improvement and
optimisation of the Website.


6. Storage and security of your personal data


Your personal data is stored in electronic and physical records maintained by us and/or our
service providers. Whilst we are based in South Africa, our service providers may have servers
located overseas, where the laws may not give the same level of protection to personal data as
within South Africa. By submitting your personal data to us, you consent to the transfer, storing,
and processing of your personal data in countries outside of South Africa.


7. Passcodes and security


If you create a user ID, a passcode or any other authentication information as part of our security procedures, you must treat such information as confidential. You must not disclose it to anyone else and must take appropriate steps to keep your information secure by not using an obvious login name and ensuring that you keep your passcode confidential and change it regularly. If you know or suspect that anyone other than you, or anyone authorised by you, knows your user ID, passcode or any other authentication information, you must promptly notify us using the contact details below. You are entirely responsible for all activities that occur through use of your user ID, even if another person was using your account at the relevant time. We are not responsible for any losses or liabilities arising out of or in connection with any unauthorised use of the Application or Website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via the Application or Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


8. Marketing


As mentioned above, we may also use your personal data to provide you with information about our products and services, which may be of interest to you. If you do not want us to use your information in this way, we will give you the opportunity to opt-out of receiving any such
marketing communications that we send to you. Please note that if you opt-out from receiving marketing communications, we may still contact you about service-related issues, such as where we make any changes to the Application or Website or the terms of this policy.


9. Third-party sites and services

Your use of the Application will also be subject to the privacy policies of any App Store provider and/or operator ("App Store Provider") from whom you have downloaded the Application ("App Store Policies"). The Application and Website may also contain links to other third-party websites and services including through advertising and social media tools and widgets such as those provided by Facebook and Twitter ("Third Party Sites and Services"). The links to these Third Party Sites and Services are provided for your convenience only. Your use of the Third Party Sites and Services will be governed by their terms and conditions and privacy policies (if any) ("Third Party Terms"). It is your responsibility to read the Third Party Terms. You acknowledge that we have no control over the Third Party Sites and Services and are not responsible for them.

10. Removal of your details


You may request removal of your live profile at any time by sending an email to us at support@tipped.co.za We may however retain certain aspects of your profile and other personal details for the purposes of maintaining records of our dealings with you, analysis, and statistics.
We may remove your profile in accordance with our terms and conditions as stated in the User Agreement, including in the circumstances where you breach our terms or have not used our Services for a substantial period of time.

 

11. Access to your details


You have the right, in certain circumstances, to object to us processing your personal data or to request that your personal data is corrected or deleted. Please contact us to discuss this as required.


12. Changes to our privacy policy


We may change this policy at any time. Your continued access or use of the Application or Website after such a change signifies your acceptance of the updated or modified policy. We may email registered users about any material changes to the policy and we may notify you of a change to this policy when you next start the Application or access the Website. The new policymay be displayed on-screen via the Application or Website and you may be required to agree to it to continue your use of the Application or Website. The date this policy was last updated appears at the top of this document.


13. Queries


If you have any queries in relation to the processing of your personal data by us, please contact us:

  • Ithemba Voucher (Pty) Ltd t/a Tipped, 166 Main Street, Nieuw Muckleneuk, Pretoria,0181

  • Email: support@tipped.co.za

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