TIPPED ENABLES YOU TO TIP ANYONE USING YOUR SMARTPHONE
™
Frequently asked questions
Anyone! As long as you have valid proof of identification, i.e. SA ID, SA passport or a Foreign passport, you can sign up to receive tips or transact.
Through tipped, we have increased earnings by almost 40% for the tippee. tipped allows you to transact without physical cash. It provides a safe and secure platfrom to save, spend and transact on. It allows for aiding in the unbanked and allows for financial inclusion.
tipped is quick to the market and gives you the ability to keep up with the digital transition that our world is in, allowing you to still earn in a safer environment.
With our entire mission statement being to facilitate equality over the first quarter of next year, we will be introducing multiple benefits for both the tipper and tippee that we are super excited about, so watch this space!
Absolutely. The technology behind our wallet is with Origin Fintech, a leading fintech enablement partner. Our wallets are held within this space and our KYC process is passed through the Nedbank.
tipped makes use of the Masterpass rails and so in saying this, you can use any of the following online banking apps to scan and send a tip. Alternatively, you can use you phone’s camera, Zapper or Snapscan.
Banking apps:
SPOT
VodaPay
Standard Bank
Absa
TelkomPay
RMB
FNB
Nedbank
Capitec
Alternatively, you could open your own tipped wallet and set aside a tipping allowance per month. You will then be able to tip directly from tipped wallet to tipped wallet.
Tipped offers a range of features including:
Account balance and transaction history
Payment at selected stores
Transfer capabilities
Cash with drawl at selected store tills
Security features authentication, transaction alerts
The convenient aspect about tipped is that you don’t need one particular app.
You can use any of the following banking apps (which already have a built-in QR reader):
Capitec
FNB Pay
Absa
Nedbank Pay
RMB Pay
Vodapay
Standard Bank
Snapscan
etc.
Simply point your phone's built-in camera at the recipient's QR code on their lanyard.
This will automatically access the QR reader within your chosen banking app.
Then, select the amount you want to tip and press pay.
Easy as that!
Additionally, you can use the Scan to Pay feature, available within the mentioned banking apps, for quick and seamless transactions.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
The transfer is instant and will be accessible immediately.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
Firstly, thank you for wanting to help!
To assist someone in getting started with tipped, you can guide them through these steps:
Download the App: Direct them to their phone's Play Store, where they can search for and download the "tipped" app.
Register: Once the app is installed, help them with the registration process. They will need to fill in their personal details, upload a screenshot of their proof of ID, and take a selfie within the app.
Sign-Up Process: Walk them through each step, ensuring that their information is correctly entered and submitted.
By helping them complete these steps, you'll be enabling them to start using tipped quickly and efficiently.
Simple as that!
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
In some cases, car guards do pay bay fees for their chosen lines. These fees are set by the employer, not by Tipped or Centre Management.
The rotation of bays is typically managed to keep things fair
More prominent or high-traffic lines may come with a higher fee
These agreements are strictly between the employer and the car guard
Tipped is not involved in these arrangements.
Our role is simply to provide a platform that helps car guards earn more and take home a greater salary for their work.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
Centre Management do not pay the car guards a salary, nor do they pay the associations that the car guards belong to. The car guards earn their entire salary from tips generated from the public.
Tipping, in any form, is not mandatory. It fills a part of a social responsibility, backing the need to encourage employment. It is done from the goodness of our hearts for services that we feel are deserving.
To delete your profile on tipped, open the tipped app on your device.
Look for the three dots icon located at the bottom right corner of the screen and tap on it. From the menu that appears, select 'My Profile'.
Scroll down to the bottom of the profile page where you'll find the option to 'Delete Account'. Tap on this option to proceed with deleting your profile from tipped.
Confirm any prompts that may appear to complete the deletion process.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
If your profile has been deleted, please contact Tipped Support for assistance.
Our team will check whether your profile can be recovered and guide you through the next steps.
You can reach us via:
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
To receive an OTP:
Start the registration process on the Tipped app
Enter your phone number when prompted
An OTP will be sent via SMS to verify your number and complete your registration
Make sure your phone has network coverage and can receive SMS messages.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
If you're not receiving OTPs (one-time PINs):
Make sure you have good cellphone network coverage
Confirm that the phone number you used to register is correct and able to receive SMS messages
If the issue continues, contact Tipped Support for assistance.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
To create your account:
Download the Tipped app
Tick the box to accept the Privacy Policy and Terms & Conditions
Tap the Register button on the main screen
Follow the prompts to complete your setup.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
How do I update the Tipped app?
To update the app:
Open the Google Play Store
Search for “Tipped”
Tap Update if an update is available
After updating, open the app and try registering or logging in again.
If you still experience issues, contact Tipped Support for help.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
Yes. You can update your personal details.
To do this:
Log in to your account
Go to the Profile or Settings section
Select the option to update your information and follow the prompts
If you’re unable to update certain details, contact Tipped Support for help.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
Setup will take about 5-10 mins and your wallet will be available immediately after Sign Up has been completed.
If your ID document is very old or your appearance has changed significantly, the system might struggle to match your selfie.
If your selfie keeps failing after a few tries, please contact Tipped Support for manual verification or further assistance.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
The Tipped app requires a stable internet connection to function. If you're having trouble:
Make sure you are connected to the internet (Wi-Fi or mobile data)
Double-check that you entered the correct phone number and PIN
If everything is correct and you still can’t access the app, please contact Tipped Support for assistance.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
Please note that the following documents are not supported for registration:
Asylum papers
Copies of copies
Photos of documents
Letters from Home Affairs
Birth certificates
Temporary IDs
Drivers licenses
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
While technically possible if the number isn't already linked to a Wallet, we strongly advise against it as it makes you vulnerable to theft and potential security issues.
To ensure a secure and seamless registration process, we require certain permissions: Microphone Access: Needed for proof-of-life verification. Without this permission, registration cannot be completed.
Camera Access: Also required for proof-of-life verification. Registration cannot proceed without this permission.
The Digital Wallet uses several layers of security to protect your money:
Encryption: Your financial information is scrambled and unreadable by anyone who shouldn't see it.
Tokenization: When you make a payment, a unique code is used instead of your actual card number. This way, even if someone intercepts the code, they can't use it.
PIN: You need a PIN to access your wallet and make payments.
The transfer is instant and will be accessible immediately.
You can cash in at a till point with your QR Code or Barcode.
You can also transfer money from your bank account to your wallet.
See the Onboarding Guide for more information on transactions and how to use these options.
If you have more questions contact Tipped Support for help.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
You can make payments and receive payments with your tipped Wallet.
These range from making and receiving EFTS, payments at the till, payments through your Wallet in the App, and payments through bank Accounts.
The ‘Transact’ menu captures all the options and the tipped Onboarding Guide will guide you through each type.
📩 Please note: SMS notifications for ATM withdrawals can take 6 to 12 hours to come through. Thanks for your patience!
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
Please note: Money transfers work like any normal bank transfer, which can take up to 2 business days to reflect. If your tipped wallet balance has updated, the money will clear in your account within the next 48 hours.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
Yes. The tipped App allows you to make multiple transactions. Each transaction has its own costs. See the ‘Fees’ section on the screen when making or taking payments.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
If you've forgotten your PIN, follow these steps:
Enter your phone number.
Receive an OTP (One-Time PIN).
Enter the OTP.
Set a new PIN (make sure it's the same PIN in both fields).
Attempt to log in with the new PIN.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
Security measures (such as a password on your phone) and tipped App security can help prevent access to your Wallet.
However, contact the tipped support team immediately to let them know you lost your phone.
They can help you disable access to your wallet on the lost device and set it up on your new phone.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
If you're having trouble accessing your account or using the app, please contact Tipped Support for help with troubleshooting.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz
We're here to help resolve any issues you may experience.
If you suspect any unauthorised activity on your Tipped account, please contact Tipped Support immediately.
Our team will help you:
Secure your account
Investigate the issue
Take any necessary steps to protect your information and funds
Do not share your PIN or personal details with anyone.
Our support lines:
Whatsapp: 065 708 7076
Email:support@tipped.biz