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Frequently asked questions

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  • Who can participate?
    Anyone! As long as you have valid proof of identification, i.e. SA ID, SA passport or a Foreign passport, you can sign up to receive tips or transact.
  • Why should people sign up?
    Through tipped, we have increased earnings by almost 40% for the tippee. tipped allows you to transact without physical cash. It provides a safe and secure platfrom to save, spend and transact on. It allows for aiding in the unbanked and allows for financial inclusion. tipped is quick to the market and gives you the ability to keep up with the digital transition that our world is in, allowing you to still earn in a safer environment. With our entire mission statement being to facilitate equality over the first quarter of next year, we will be introducing multiple benefits for both the tipper and tippee that we are super excited about, so watch this space!
  • Is it safe?
    Absolutely. The technology behind our wallet is with Origin Fintech, a leading fintech enablement partner. Our wallets are held within this space and our KYC process is passed through the Nedbank.
  • What makes tipped different to other QR coded payment platforms?
    tipped makes use of the Masterpass rails and so in saying this, you can use any of the following online banking apps to scan and send a tip. Alternatively, you can use you phone’s camera, Zapper or Snapscan. Banking apps: SPOT VodaPay Standard Bank Absa TelkomPay RMB FNB Nedbank Capitec Alternatively, you could open your own tipped wallet and set aside a tipping allowance per month. You will then be able to tip directly from tipped wallet to tipped wallet.
  • What features are available on Tipped?
    Tipped offers a range of features including: Account balance and transaction history Payment at selected stores Transfer capabilities Cash with drawl at selected store tills Security features authentication, transaction alerts
  • What app do I need to download in order to make use of tipped?
    The convenient aspect about tipped is that you don’t need one particular app. You can use any of the following banking apps (which already have a built-in QR reader): Capitec FNB Pay Absa Nedbank Pay RMB Pay Vodapay Standard Bank Snapscan etc. Simply point your phone's built-in camera at the recipient's QR code on their lanyard. This will automatically access the QR reader within your chosen banking app. Then, select the amount you want to tip and press pay. Easy as that! Additionally, you can use the Scan to Pay feature, available within the mentioned banking apps, for quick and seamless transactions.
  • How long does it take for the tipped amount to be available in the receiver's account?
    The transfer is instant and will be accessible immediately.
  • How do you as the public help the car guards in your area get onto tipped?
    Firstly, thank you for wanting to help! To assist someone in getting started with tipped, you can guide them through these steps: Download the App: Direct them to their phone's Play Store, where they can search for and download the "tipped" app. Register: Once the app is installed, help them with the registration process. They will need to fill in their personal details, upload a screenshot of their proof of ID, and take a selfie within the app. Sign-Up Process: Walk them through each step, ensuring that their information is correctly entered and submitted. By helping them complete these steps, you'll be enabling them to start using tipped quickly and efficiently. Simple as that!
  • Do car guards pay bay fees to their employer?
    In some instances, the car guards do pay bay fees for their chosen lines (which gets rotated so that it is fair for all). This is set between the employer and the car guard, and the more prominent lines have to pay a larger percentage, however, this is the agreement between the employer and the car guard and has nothing to do with tipped or Centre Management. tipped is there to allow for car guards to earn more money so that they can walk away with a greater salary for services rendered.
  • Do car guards get paid from Center Management at all?
    Centre Management do not pay the car guards a salary, nor do they pay the associations that the car guards belong to. The car guards earn their entire salary from tips generated from the public. Tipping, in any form, is not mandatory. It fills a part of a social responsibility, backing the need to encourage employment. It is done from the goodness of our hearts for services that we feel are deserving.
  • How do I delete my profile off tipped?
    To delete your profile on tipped, open the tipped app on your device. Look for the three dots icon located at the bottom right corner of the screen and tap on it. From the menu that appears, select 'My Profile'. Scroll down to the bottom of the profile page where you'll find the option to 'Delete Account'. Tap on this option to proceed with deleting your profile from tipped. Confirm any prompts that may appear to complete the deletion process.
  • How do I recover my deleted tipped profile?
    To recover a deleted profile, please reach out to tipped Support for assistance with profile recovery.
  • How to Get an OTP
    To receive a One-Time Password (OTP), start by registering on the platform. Enter your phone number, and we will send an OTP to complete your registration process.
  • I'm not receiving verification codes or OTPs. How can I fix this?
    Ensure you have sufficient cellphone network coverage to receive OTPs. And make sure that the phone number you use to create the account is one where you can receive SMS messages.
  • How to Create an Account
    Download the app, tick the box to acknowledge our Privacy Policy and Terms & Conditions, then click the "Register" button on the main page to create your account.
  • How to Update the App
    To update the app, follow these steps: Open the Google Play Store. Search for our app, "tipped." Tap "Update" if an update is available. Once updated, try registering again.
  • How do I update my personal information on Tipped?
    You can update your personal information, such as your phone number, directly within the app. Navigate to the settings or profile section and select the option to update your information.
  • How long does it take to verify my account?
    Setup will take about 5-10 mins and your wallet will be available immediately after Sign Up has been completed.
  • Why is my Selfie not working for verification?
    If your ID is too old or your appearance has changed a lot, you might have trouble. If retries fail, contact tipped Support for more information.
  • I'm having trouble signing in. What should I do?
    Make sure you have a stable internet connection, as the tipped app requires it to function. If you still have trouble after confirmation of good connection, contact tipped support
  • Unsupported Identification Documents
    Please note that the following documents are not supported for registration: Asylum papers Copies of copies Photos of documents Letters from Home Affairs Birth certificates Temporary IDs Drivers licenses
  • Can I use someone else’s number for my tipped wallet?
    While technically possible if the number isn't already linked to a Wallet, we strongly advise against it as it makes you vulnerable to theft and potential security issues.
  • Permissions and Their Importance
    To ensure a secure and seamless registration process, we require certain permissions: Microphone Access: Needed for proof-of-life verification. Without this permission, registration cannot be completed. Camera Access: Also required for proof-of-life verification. Registration cannot proceed without this permission.
  • How does the Digital Wallet keep my money safe?
    The Digital Wallet uses several layers of security to protect your money: Encryption: Your financial information is scrambled and unreadable by anyone who shouldn't see it. Tokenization: When you make a payment, a unique code is used instead of your actual card number. This way, even if someone intercepts the code, they can't use it. PIN: You need a PIN to access your wallet and make payments.
  • How long does it take for the tipped amount to be available in the receiver's account?
    The transfer is instant and will be accessible immediately.
  • How can I add money to my Digital Wallet?
    You can cash in at a till point with your QR Code or Barcode. You can also transfer money from your bank account to your wallet. See the Onboarding Guide for more information on transactions and how to use these options.
  • What types of payments can I make with the Digital Wallet?
    You can make payments and receive payments with your tipped Wallet. These range from making and receiving EFTS, payments at the till, payments through your Wallet in the App, and payments through bank Accounts. The ‘Transact’ menu captures all the options and the tipped Onboarding Guide will guide you through each type.
  • Time Frame for SMS to Withdraw Money at an ATM
    Please note: SMS notifications for withdrawing money at an ATM can take between 6 to 12 hours to be sent.
  • Time Frame for Transfer of Funds from Tipped Wallet to Personal Bank Account
    Please note: Money transfers work like any normal bank transfer, which can take up to 2 days to reflect. If your tipped wallet balance has updated, the money will clear in your account within the next 48 hours.
  • Are there any fees for using the Digital Wallet?
    Yes. The tipped App allows you to make multiple transactions. Each transaction has its own costs. See the ‘Fees’ section on the screen when making or taking payments.
  • Forgot PIN
    If you've forgotten your PIN, follow these steps: Enter your phone number. Receive an OTP (One-Time PIN). Enter the OTP. Set a new PIN (make sure it's the same PIN in both fields). Attempt to log in with the new PIN.
  • What happens if I lose my phone?
    Security measures (such as a password on your phone) and tipped App security can help prevent access to your Wallet. However, contact the tipped support team immediately to let them know you lost your phone. They can help you disable access to your wallet on the lost device and set it up on your new phone.
  • How do I report any trouble with the tipped app?
    If you experience any difficulty with accessing you account or with using the app please contact our support lines. We will be happy to assist you with any troubleshooting. Contact us on our support lines: Whatsapp: 083 664 9829 Email:support@tipped.biz
  • What should I do if I notice unauthorized activity on my account?
    If you suspect unauthorized activity on your account, please contact our customer support immediately. We will assist you in securing your account and investigating the issue. Our support lines: Whatsapp: 083 664 9829 Email:support@tipped.biz
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