How Digital Wallets Are Changing Hotel Tipping Culture

We’re proud to share a small but meaningful milestone, 30 staff members at Hotel Sky are now actively using the tipped digital wallet.

This forms part of a new initiative we’ve launched to support hotels and other larger employers in offering digital tipping solutions to their teams. From concierge staff to porters and housekeeping, many of these workers rely on tips as a key supplement to their income - but in a world moving away from cash, it’s getting harder for guests to show appreciation.

According to recent studies and informal polls in South Africa:

Most hotel guests tip between R10 and R50, depending on the service and the role.

Housekeepers typically receive between R20–R50 per day, if tipped at all.

Concierges or porters may receive once-off tips of R10–R100, depending on the guest experience.

However, many guests don’t carry cash, meaning tips often go unshared - not because of unwillingness, but due to inconvenience.

That’s where digital tipping can make a difference. By offering staff a secure, cashless wallet, we’re helping bridge the gap between a guest’s good intentions and an employee’s well-deserved reward.

To the team at Hotel Sky - thank you for embracing this solution and for all you do behind the scenes to create exceptional guest experiences.

And to other hotels and businesses: if you’re interested in rolling this out to your team, we’d love to talk.

-Kimlynn Temple-tipped Founder and CEO 2025